Journal Entry: Mon Nov 24, 2014, 6:30 PM
A problem I've been having that has finally been solved... well not solved, solved but solved enough that takes a lot off my shoulders.
It all began on Nov 8 when my wireless connection began to cut out on me and I had to call my provider to find the problem. He gave me a solution and I did it and it worked.... for about 24 hours and then I noticed my wireless seemed to try and cut out again. It was ok until Nov 12 when suddenly I lost my net connection and it wouldn't come back unless I was near the modem. I called my provider and they sent me a new modem... So for two days I had to be in the computer room to use the computer.
Friday comes around and the new modem arrives by mail. Open it up and it's a modem NOT compatible to wireless. Boy I was pissed now. All week I called them saying I was having wireless problems and they send me a modem not for wireless, how stupid is that. Hubby called them back to bitch and the guy got rude when hubby asked to speak to a supervisor and he wouldn't do it. We both have worked in call centers before and when the client states "I want to speak to your supervisor", you're supposed to do it. Well this guy wouldn't. Finally We did speak with one and got things fixed up. So another modem was sent to us.
Monday, Nov 17 comes rolling around and we get the modem and it's the one we need. We set it up and call the company yet again (by this time I'm getting sick and tired of having to verify my name by giving my number, name and address as well as birthdate) and once it was set up the wireless still wouldn't work unless I was beside the modem.
By now I'm ready to bawl and scream.
We tried many things including taking my lappy to a friend to see if wireless would work there and had a friend come to test hers. My friend's lappy got full service... so now I know something is wrong with the computer. So I get my bro over, who works for another net provider to take a look at my computer and he can't figure what the problem is though he did say either the computer or faulty modem. After my friend comes, we learn it's the computer, but also the modem keeps blipping out on us so I think it's faulty.
On Wed, Nov 19, I call yet again, verify it's me and they send us another modem. Knowing it was probably the computer, I never bothered to set up the modem when we got it on Fri until yesterday, Sun Nov 23. And once set up, still... no wireless. My bro then says "I can take you to the computer store and buy you a wireless USB drive that will make it work. Today after work, he picked me up and got one. Got home and set it up...
I got my wireless back. However I need to use the USB wireless drive in order to use it. So the problem is with my laptop.
Now I can finally relax and get back on track and enjoy the holiday season. What a crappy November this has been.
Of course the last few weeks hasn't been fun when it's more rained or stupid cloudy weather than sunny...